Customer Care

It is our company policy to provide every customer with the quality of products and the standard of service that they have a right to expect and to ensure that these meet or exceed customer service expectations and contractually specified requirements.

Quality is of vital importance to the company and we’re totally committed to a quality assurance management system that conforms to the requirements of BS EN ISO 9001:2015.

The company operates a system that regularly evaluates its processes, as well as customer needs, and as such we have set quantifiable goals detailed in the quality objectives.

All employees are responsible for quality and are responsible for achieving the specified levels of quality at all stages of work that have an effect on the final quality of the product and service supplied. The requirements specified in our quality procedures manual are mandatory and specify the company, customer and statutory requirements.

We undertake through instruction, practical example and thorough in-house and/or external training to ensure that each employee has a proper understanding of the quality function and its direct relevance and significant contribution to our success.

The company performance is monitored with respect to the continual improvement of the management system by review and quality audits and any corrective actions are implemented on a timely basis to ensure the continued effectiveness of the system.

The review is carried out by company management at the annual management review meeting.  At this meeting quality objectives, including quality, safety, health and environmental issues as appropriate, are set.  The management system is reviewed and changes implemented as considered necessary to ensure that the defined company objectives are achieved, maintained or improved.

Download our current NQA ISO 9001:2015 certificate.